Who we are
Built by an engineer. Run like it still matters.
Neater Heat was founded in 2011 by Lee Tilbury, an ex-military Royal Engineer, and incorporated as Neater Heat Ltd in 2016 (Companies House no. 10124412). From a base on the Beechnut Industrial Estate in Aldershot, it has grown into a full heating and renewables firm covering Farnham, Fleet, Farnborough, Guildford, Camberley and the wider Hampshire, Surrey and Berkshire border.
The work spans the whole spectrum of keeping a home warm. Gas and oil boilers from Vaillant, Worcester Bosch, Baxi and Ideal — supplied, fitted, serviced and repaired around the clock. Central heating, radiators, powerflushing and smart controls. And, increasingly, the low-carbon side: air and ground source heat pumps, solar PV and battery storage, all installed to MCS-accredited standard so grants like the Boiler Upgrade Scheme are on the table.
What holds it together is that every engineer is on Neater Heat's own books and properly registered — Gas Safe, MCS or OFTEC as the job demands. That's why the reviews read the way they do: a next-day boiler swap squeezed into a full diary, a Hive set up around a whole system, an engineer fixing a cold house over the phone for free. Little touches, done by people who'll be back next year.
As the name says, the job is left neat. And as a signatory to the Armed Forces Covenant, the company keeps faith with the forces community Lee came from. The clearest measure of all of it is the record: 4.9 stars across 535 Google reviews, 300+ Checkatrade reviews, and more than 911 customers looked after.
4.9★
535 Google reviews
911+
Customers
2011
Founded
The people
A named team — office and vans alike.
You're not calling a call-centre. Here's who keeps Neater Heat running, plus the engineers who turn up at your door.
Lee
Managing Director & founder
Ex-military Royal Engineer who started Neater Heat in 2011.
Richard
Renewables Manager
Heads up heat pump and solar design.
Matthew
Design & Operations
Turns surveys into buildable system designs.
Millie
Operations Administrator
Keeps installs and services running to schedule.
Maureen
Finance
Looks after quotes, invoicing and grant paperwork.
On the vans
Engineers
Bradley, Danny, Jamie, Jim, Mark — the Gas Safe, MCS and OFTEC-registered engineers who carry out the surveys, installs, services and emergency call-outs.
What stands behind the work
Accreditations, in plain English.
Gas, heating & safety
Gas Safe Registered
By law, only a Gas Safe registered engineer may work on your boiler, gas appliances and flues. It is the single most important thing to check before letting anyone near your gas — and every Neater Heat engineer holds it.
OFTEC Registered
OFTEC registration covers oil-fired heating, so homes off the mains-gas grid across rural Hampshire and Surrey are looked after to the same competent, certificated standard as gas.
APHC & Trading Standards Approved
Membership of the APHC (the Association of Plumbing & Heating Contractors) and Trading Standards Approved status mean an independent body vouches for how we quote, work and treat customers.
Renewables & accountability
MCS Accredited
MCS accreditation is what lets us install heat pumps and solar PV to a certified standard — and it's what unlocks the Boiler Upgrade Scheme grant of up to £7,500 towards a heat pump. Without it, that grant isn't available.
NAPIT, CHAS Elite & SafeContractor
Independent assessments of our electrical competence, health-and-safety and overall contractor standard — the accreditations landlords, developers and commercial clients look for before handing over a site.
Armed Forces Covenant signatory
Founded in 2011 by ex-military Royal Engineer Lee Tilbury, Neater Heat is a signatory to the Armed Forces Covenant — a public pledge to support the forces community that reflects where the company came from.
What all this means for you
Put simply: whoever turns up is legally allowed to work on your gas or oil, certified to install your heat pump or solar to a grant-eligible standard, and vetted by independent bodies to be on your property. It's the paperwork behind the “professional and open” that the reviews keep mentioning — and it's what lets us stand behind fixed prices and manufacturer warranties.
Worth knowing
The £7,500 grant, and how the switch actually works.
Going low-carbon sounds daunting. It doesn't have to be. Here's the plain version for homeowners on the Surrey–Hampshire border.
The grant
The government's Boiler Upgrade Scheme offers up to £7,500 towards a heat pump. Because we're MCS accredited, we install to the standard it requires and signpost you through it.
The survey
It starts with a free, no-obligation heat pump consultation — a proper site assessment and system sizing, so any advice is based on your home, not a sales target.
The install
An air source heat pump (we fit Vaillant) is typically installed within a few days. Ground source takes longer because of the groundwork involved.
Or pair with solar
Add solar PV and battery storage, sized to your usage, with a smart energy-monitoring app, and you generate and store more of what your heating uses.
What customers say
Every star earned on the job.
“We had Neater heat service our boiler and agreed that a replacement would be most cost effective in the long run. Phoned Neater Heat and they were able to bring forward the installation to the next day with a bit of shuffling of their workload. Work carried out professionally and neatly with 2 very…”
“Communication with Neater Heat was easy and efficient with an installation appointment made for the following week. Daniel arrived on time with an advance text message to say he was on his way. He was friendly, efficient and took the time to consider the best way of installing the Hive system in…”
“Jamie was able to get my system up and running again within 5 minutes just guiding me on the phone as to what to do! I was delighted to have a warm house again!! Due to being so professional and kind and generous with his time and very helpful and knowledgeable I have now decided to take out a…”
“Arguably the best business around for your central heating needs. Veteran owned, professional and open, I cannot recommend enough.”